Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!

We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Apple Pay and Google Pay.

After your order has been shipped, you should receive a confirmation number for your shipment via email within 24-48 hours. This number will enable you to keep track of your package using our tracking page.

Yes, we can send your order to a different address.

All orders under go processing within 1–2 business days. Please note that processing doesn’t occur on weekends or holidays.

Currently, we offer standard free shipping with an estimated delivery time of 5–8 business days for all orders.

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at support@petshophackney.shop or by using the Contact page on our website.